1. Information We Collect

We may collect the following types of information when you contact us, book a service, or use our website:

• Personal Contact Information:
  Name, phone number, email address, physical address, and any other information voluntarily provided.

• Vehicle Information:
  Make, model, year, condition descriptions, and service history.

• Service and Payment Information:
  Appointment details, service selections, and payment method information (note: we do not store full credit card numbers).

• Website or Digital Interactions (if applicable):
  Basic analytic data such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use customer information only for legitimate business purposes, including:

• Scheduling appointments and providing detailing services

• Communicating regarding services, quotes, or changes

• Sending receipts, confirmations, or follow-up information

• Improving our services and customer experience

• Maintaining internal business records

We do not sell, rent, or trade customer information under any circumstances.

3. Confidentiality of Customer Contact Information

Your personal contact details—including your phone number, email, physical address, and any messages you send us—are treated as strictly confidential.

We maintain the following commitments:

• Your information will only be used by Comet Auto Detailing for business-related communication.

• We will never disclose customer contact info to third parties unless required by law or with your explicit consent.

• Access to customer information is restricted to authorized personnel only.

4. Information Sharing

We may share information only under these limited circumstances:

• Service Providers:
  If necessary, we may share limited information with trusted vendors (such as payment processors) who assist us in running our business. These providers are required to maintain confidentiality and use the data solely for performing their services.

• Legal Compliance:
  We may disclose information if required to comply with lawful requests (e.g., subpoenas, court orders).

We do not share information for marketing by third parties.

5. Data Security

We implement reasonable physical, electronic, and administrative safeguards to protect customer information, including:

• Secure storage of customer records

• Restricted access to sensitive data

• Regular review of data-handling practices

• Secure payment processing via trusted third-party processors

While no method of transmission or storage is 100% secure, we take all appropriate steps to minimize risks.

6. Data Retention

We retain customer records only for as long as necessary to:

• Provide requested services

• Maintain accurate business records

• Meet legal or regulatory requirements

You may request deletion of your information at any time (see Section 8).

7. Cookies and Website Data (if applicable)

Our website may use cookies or analytics tools to improve user experience. These tools do not collect personally identifiable information beyond what you voluntarily provide.

8. Your Privacy Rights

You have the right to:

• Request access to the personal information we have about you

• Request corrections to inaccurate information

• Request deletion of your information, subject to legal requirements

• Opt out of non-essential communications

To exercise any of these rights, contact us using the information below.

9. Children’s Privacy

We do not knowingly collect information from individuals under 13 years old. If you believe such data has been collected, contact us immediately for removal.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with a revised “Effective Date.”

11. Contact Information

For questions, requests, or concerns regarding this Privacy Policy or your data, please contact us:

Comet Auto Detailing
📞 804-892-2738
📧 Zdann@cometautodetailing.com
🌐 www.cometautodetailing.com
📍 Serving Chesterfield, Colonial Heights, and the Greater Central Virginia area